- Description
- Objectives
- Outline
- Materials
- Certification
- System Requirements
- Watch a Demo
Are you ready to make a difference in the lives of animals and the people who love them while working as a Veterinary Office Assistant in a veterinary hospital, animal shelter, zoo or university? The Veterinary Office Assistant handles daily administrative duties of the veterinary team. This course outlines step-by-step instructions for completing daily tasks such as scheduling appointments, billing and accounting, communicating effectively and compassionately with clients, managing medical records, budgeting, marketing, managing inventory and using outside diagnostic laboratory services.
NOTE: This program DOES NOT License, Certify, or Register Veterinary Technicians in any state through the Board of Veterinary Medical Examiners.
Prerequisite(s): None
At the completion of this course you should be able to:
- List the roles of the veterinary office team
- Name the elements of the veterinary practice as a business
- Identify strategies for managing client relations
- Recall systems for managing client records, inventory and budgets
- Recognize common veterinary procedures, diseases and treatments
Veterinary Office Assistant Module 1
Leadership
- Traditional Veterinary Practices
- Solutions
- Ideal Practice
- Situational Leadership
- Values, Mission and Vision
- Culture
- Becoming an Effective Leader
- Communication
- Conflict Management
- Change Management
Veterinary Office Assistant Module 2
Veterinary Team and Human Resources
- Team Member Responsibilities
- Veterinary Technician Specialties
- Front Office Procedures
- Forms Used in Veterinary Practice
- Organizational Behavior
- Personnel Files
- Employee Manual
- Training Protocols
- Wage Management
Veterinary Office Assistant Module 3
Professional Development
- Code of Ethics
- Regulatory Agencies
- Employment Law
- Legal Issues
- Impending Laws
- Medical Records
- Self-Marketing
- Resumes
- Preparing for an Interview
Veterinary Office Assistant Module 4
Management Software and Records Management
- Telemedicine
- Client Experiences
- Practice Integrated Management Software
- Third-Party Integrations
- Components of a Medical Record
- Electronic Medical Records
- Leadership’s Role in Medical Records
Veterinary Office Assistant Module 5
Appointments and Client Experience
- Walk-Ins and Urgent Care
- Managing Wait Times
- Scheduling
- Appointment Entries and Reminders
- Frictionless Client Experience
- Internal and External Marketing
- Marketing Plan
Veterinary Office Assistant Module 6
Inventory and Safety in Veterinary Practice
- Fundamentals of Inventory
- Designing an Inventory System
- Expired Medications
- Inventory Protection and Budget
- Controlled Substances
- Record Keeping
- Occupational Safety and Health Administration
- Hazard Communication
- Accident Reporting
Veterinary Office Assistant Module 7
Finance and Planning
- Cash and Accrual Basis Accounting
- Key Performance Indicators
- Financial Reports
- Maximizing Revenue
- Accounts Receivable
- Pet Insurance
- Business Life Cycle
- Organizational Design and Development
- Workforce Planning
- Phases of Strategic Planning
**Outlines are subject to change, as courses and materials are updated.**
Ed4Career is committed to being both environmentally conscious and making it easier for you to study! We’re making your education mobile! All of our textbooks are now provided as eTextbooks. You can access them on your laptop, tablet, or mobile device and can study anytime, anywhere.
The move away from physical books to eTextbooks means you get the latest, most up-to-date version available. This also makes your training more accessible, so you can study anywhere you have your phone or tablet. The best part is that all materials are included in your training cost so there are NO extra fees for books!
Upon successful completion of our Veterinary Office Assistant course, students will be prepared for an entry-level position as a Veterinary Office Assistant and will be prepared to sit for the NCCB national certification exam to become a Certified Veterinary Office Assistant (CVOA). NOTE: This program DOES NOT License, Certify, or Register Veterinary Technicians in any state through the Board of Veterinary Medical Examiners.
**Certification exams are not included in the cost of the course.**
Internet Connection
- Broadband or High-Speed - DSL, Cable, and Wireless Connections
*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.
Hardware Requirements
- Processor - 2GHz Processor or Higher
- Memory - 1 GB RAM Minimum Recommended
PC Software Requirements
- Operating Systems - Windows 7 or higher
- Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers - Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- QuickTime, Windows Media Player &/or Real Player
MAC Software Requirements
- Operating Systems - Mac OS x 10 or higher with Windows
- Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers- Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- Apple QuickTime Media Player