Medical Office Manager Program

Medical & Healthcare
Combined Hours: 
Course Type: 
Mentor Supported
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  • Outline
  • Materials
  • Certification
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Students in our Medical Office Manager program will gain a thorough understanding of managing a successful medical practice.

Medical Terminology

Quickly master the basics of medical terminology and begin speaking and writing terms almost immediately! This course omits time-consuming, nonessential information and helps you build a working medical vocabulary of the most frequently encountered suffixes, prefixes, and word roots. Medical terms are introduced in the context of human anatomy and physiology to help you understand exactly what they mean, and case studies, vignettes, and activities demonstrate how medical terms are used in practice. 

Prerequisite(s): None

Medical Office Assistant

Would you like to know more about the role of medical assistants? Are you interested in what medical assistant duties involve? Also known as a medical administrative assistant or medical assistants, a medical office assistant performs a wide range of duties that are imperative to the smooth operation of a variety of medical offices. Medical office assistant duties can include updating patient files, filling out insurance forms, coordinating laboratory services, answering phones, ordering and maintaining medical supplies and equipment, and more. As the healthcare industry continues to expand, so does the need for medical office assistants. Many doctor's offices have come to rely on the work of a medical administrative assistant who performs a number of important medical office assistant duties.

Prerequisite(s): None

Electronic Health Records

The nation's health care delivery system is rapidly being transformed by the introduction of computer-based health information systems - specifically, by electronic health records (EHRs). This Electronic Health Records course answers the need for health care students to understand the entire medical office workflow process, from scheduling an appointment with the doctor to collecting the final payment. Also included in our course is the clinical staff’s use of a point-of-care electronic health record.  Included in our course is the detailed use of SimChart’s fully integrated electronic health record and practice management system. SimChart’s simulations allow students to practice each of the medical office workflows steps. Our Electronic Health Records course provides you with techniques and rationales for using electronic health records in practice and shows how the electronic health record affects your responsibilities on the job.

When you begin your career in the health care workplace, it is important that you have a clear understanding of EHR. The knowledge and experience gained through this course will be a vital component of the skills and competencies needed in the 21st century medical workplace.

Prerequisite(s): None


Medical Billing

Medical Billing is listed as one of the fastest growing professions in allied health. The medical industry is experiencing a tremendous demand for individuals with knowledge of medical office operations, which includes diagnostic and procedural insurance forms processing. This Medical Billing course covers all the plans that are most commonly encountered in clinics and physicians' offices. An emphasis on the role of the medical insurance specialist prepares you for success in the workplace, including areas such as diagnostic coding, procedural coding, Medicare, HIPAA and bill collection strategies. Our Medical Billing course will give you the skills you need to be competitive in the healthcare market place.

Prerequisite(s): None

** Course Subject to Change.

Medical Terminology

After completing this course, you should be able to:

  • Identify how to gain and understand the basic word structure in medical terminology
  • Recognize how to relate the medical terms to the structure and function of the human body
  • Identify body systems, body cavities, and planes of the body
  • Define words by dividing them into their component parts
  • Recall the terminology used with medical specialists and case reports

Medical Office Assistant

After completing this course, you should be able to:

  • Identify the role of medical office assistant professional
  • Recall the steps for managing patient records
  • Recognize the standards for professional oral and written communication
  • List the steps for managing various office financials
  • Define the requirements for basic office management

Electronic Health Records

After completing this course, you should be able to:

  • Identify the developmental challenges associated with creating electronic health records
  • Define electronic health record and its advantages and disadvantages
  • Recognize the importance of patient data privacy
  • List the steps for basic coding techniques
  • Name the steps for documenting in the EHR

Medical Billing

After completing this course, you should be able to:

  • Identify the core elements of health insurance
  • List features of the different coding systems and their documentation
  • Define the features of processing claim forms both electronic and paper
  • Recall the basics of fee and insurance collection
  • Recognize the features of various health care payer types

Medical Terminology

Medical Terminology Module 1
Basic Word Structure

  • Word Analysis
  • Combining Forms
  • Suffixes & Prefixes
  • Pronunciation of Terms
  • Exercises & Applications

Medical Terminology Module 2
Organization of the Body

  • Body Systems and Cavities
  • Divisions of the Back
  • Planes of the Body
  • Pronunciation of Terms
  • Exercises & Applications

Medical Terminology Module 3

  • Introduction to Suffixes
  • Suffixes and Terminology
  • Diagnostic & Procedural Suffixes
  • Pronunciation of Terms
  • Exercises & Applications

Medical Terminology Module 4

  • Combining Forms & Prefixes
  • Prefixes and Terminology
  • Define Common Prefixes
  • Pronunciation of Terms
  • Exercises & Applications

Medical Terminology Module 5
Medical Specialists & Case Reports

  • Medical Specialists
  • Combining Forms & Vocabulary
  • Case Reports & Terminology
  • Pronunciation of Terms
  • Exercises & Applications

Medical Terminology Module 6
Body Systems – Part 1

  • Cardiovascular System
  • Digestive System
  • Endocrine System
  • Female Reproductive System
  • Lymphatic System

Medical Terminology Module 7
Body Systems – Part 2

  • Male Reproductive System
  • Musculoskeletal System
  • Nervous System
  • Respiratory System
  • Skin & Sense Organs
  • Urinary System

**Outlines are subject to change, as courses and materials are updated.**

Medical Office Assistant

Medical Office Assistant Module 1
Professional and Career Responsibilities

  • Customer Service
  • Employment Opportunities
  • Job Responsibilities
  • Understanding Emotional Work-Related Problems
  • Professionalism
  • Licensure
  • Certification
  • Health Care Reform
  • History of Health Care
  • Changes in Health Care
  • Today’s Health Care Delivery System
  • Medical Practice Setting
  • Physician Specialist

Medical Office Assistant Module 2
Ethics and Communications

  • Medical Ethics
  • Medical Etiquette
  • HIPAA 1996
  • Confidentiality
  • Medical Professional Liability
  • Criminal and Civil Law
  • Litigation Prevention
  • Essential Communication
  • Methods of Communication
  • Professional Communication 

Medical Office Assistant Module 3
Reception and Telephone Procedures

  • Office Receptionist
  • Opening the Medical Office
  • Processing Patients
  • Office Safety and Emergency Preparedness
  • Closing the Medical Office
  • Telephone Communication
  • Telephone Equipment & Services
  • Telephone Policies & Procedures
  • Telephone Reference Aids

Medical Office Assistant Module 4
Appointments and Filing Procedures

  • Scheduling Appointments
  • Scheduling Tips & Types of Appointments
  • Appointment Reminder Systems
  • Appointment Reference Sheet
  • Commercial Filing Systems
  • Electronic Filing Systems
  • Paper-Based Filing System
  • Filing Equipment, Supplies, & Their Uses
  • Charge-Out & Control Systems
  • Filing Documents in Patient Records
  • Record Retention & Storage
  • Destroying Documents

Medical Office Assistant Module 5
Medical, Drug, and Prescription Records

  • Patients’ Medical Records
  • Medical Record Systems
  • Recordkeeping
  • Documentation Guidelines
  • Correcting a Medical Record
  • Audit of Medical Records
  • History of Drug Laws
  • Drug Names & References
  • Understanding Prescriptions
  • Control & Storage of Drugs

Medical Office Assistant Module 6
Written Communication

  • Letter Standards, Styles & Components
  • Composing Letters
  • Corrections in Business Correspondence
  • Envelope Enclosures
  • Medical Transcription
  • Processing Mail
  • Electronic Correspondence
  • Supplies & Equipment
  • Handling Incoming & Outgoing Mail
  • Managing Office Mail
  • Electronic Mail

Medical Office Assistant Module 7

  • Revenue Cycle
  • Fee Schedules
  • Patient Billing
  • Receiving Insurance Payment
  • History of Credit
  • Credit & Collection Laws
  • Checks & Bank Deposits
  • Checkbook Management
  • Bank Statements

Medical Office Assistant Module 8
Bookkeeping and Coding

  • Patient Accounts
  • Daysheet
  • Accounts Receivable Control
  • Cash Funds
  • Procedure Coding
  • Coding Terminology
  • Diagnostic Coding Using ICD-10-CM
  • ICD-10-CM Codebook
  • Chapter-Specific Coding Guidelines

Medical Office Assistant Module 9
Health Insurance Systems and Office Responsibilities

  • Third-Party Payers
  • Insurance Plans & Programs
  • Handling Insurance Claims
  • Claims Submission & Time Limits
  • Office Guidebooks
  • Employer Responsibilities
  • Facility Oversight
  • Office Supplies
  • Business Travel

Medical Office Assistant Module 10
Financial Management

  • Managing the Office
  • Medical Practices
  • Computerized Financial Management
  • Analyzing Practice Productivity
  • Accounts Payable
  • Payroll
  • Seeking a Position as an Administrative Medical Assistant

**Outlines are subject to change, as courses and materials are updated.**

Electronic Health Records

Electronic Health Records Module 1
Introduction to the Electronic Health Record

  • What is a Medical Record?
  • Who Documents in the Medical Record?
  • Who Owns the Medical Record?
  • The Electronic Health Record
  • Advantages of Electronic Health Records
  • Disadvantages of Electronic Health Records
  • Role of the Healthcare Professional Using the Electronic Health Record
  • Professional Organizations

Electronic Health Records Module 2
Overview of SimChart

  • The Medical Practice Goes Digital
  • Accessing SCMO Through Evolve
  • Getting Comfortable with Electronic Health Records
  • SCMO Assignment View
  • Features in SCMO
  • Establishing and Maintaining a Patient Registry
  • Internet Use in the Medical Practice

Electronic Health Records Module 3
Privacy, Confidentiality and Security  

  • HIPAA Law
  • Confidentiality vs. Privacy
  • Security Safeguards for the Medical Practice
  • Patients’ Rights Under HIPAA
  • Access to Protected Health Information
  • Patients Protecting Health Information

Electronic Health Records Module 4
Administrative Use of the Electronic Health Record

  • Role of the Front Office Assistant
  • Communication in the Medical Office
  • Incident Reports
  • Managing Electronic Health Records
  • Calendar

Electronic Health Records Module 5
Clinical Use of the Electronic Health Record   

  • Documentation in the Electronic Health Record
  • Clinical Documentation in the Patient Record
  • Tracking Health Screenings and Immunizations
  • Using the Electronic Health Record for Patient Education
  • The Progress Note

Electronic Health Records Module 6

Using the Electronic Health Record for Reimbursement

  • Healthcare Reimbursement
  • Revenue Cycle
  • Coding Systems
  • Pay for Performance
  • SuperBill
  • Patient Ledger
  • HIPAA 5010 Claim Processing
  • Medical Necessity
  • Fraud and Abuse
  • Patient Statements
  • Reporting Features of an EHR

Electronic Health Records Module 7

The Personal Health Record and Patient Portals

  • What is a Personal Health Record?
  • Innovative Features of Personal Health Records
  • Benefits to Providers
  • Steps in Creating the Personal Health Record
  • Maintaining the Personal Health Record
  • Patient Portals
  • **Outlines are subject to change, as courses and materials are updated.**

Medical Billing

Medical Billing Module 1
Basics of Insurance Billing and Compliance

  • Insurance Billing Specialist
  • Insurance Claims, Coding, & Billing Background
  • Medical Etiquette
  • Medical Ethics
  • Health Insurance Portability and Accountability Act (HIPAA)
  • Fraud and Abuse Laws
  • Compliance Programs
  • Health Care Reform
  • Insurance Policies
  • Types of Coverage

Medical Billing Module 2
Medical Documentation and Coding

  • The Documentation Process
  • Documentation Guidelines
  • Electronic Health Records
  • Documentation Terminology
  • Diagnostic Coding
  • ICD-10 Diagnosis and Procedure Codes
  • Procedural Coding
  • Methods of Payment
  • Official Guidelines for ICD-10-CM
  • CPT Coding

Medical Billing Module 3
Paper and Electronic Claims

  • Paper Claim CMS-1500
  • Types of Submitted Claims
  • Health Insurance Claim Forms
  • Claim Completion Guidelines
  • Electronic Data Interchange
  • Transaction and Code Sets Regulations
  • Claim Management Techniques
  • Claim Inquiries
  • Filing an Appeal

Medical Billing Module 4
Fee & Insurance Collection

  • Claim Policy Guidelines
  • Explanation of Benefits
  • Medical Review
  • Management of Plans
  • Plan Administration
  • Financial Management
  • Cash Flow Cycle
  • Accounts Receivable
  • Credit and Collection Laws
  • The Collection Process

Medical Billing Module 5
Health Care Payers, Part 1

  • Private Insurance
  • Managed Care Systems
  • Medicare Reimbursement
  • Claim Submission
  • Medicaid Programs and Eligibility
  • Medicaid Benefits
  • Medicare Policies and Regulations
  • Medicare Managed Care Programs
  • Payment Fundamentals

Medical Billing Module 6
Health Care Payers, Part 2

  • TRICARE Programs
  • TRICARE Standards
  • CHAMPVA Programs
  • TRICARE & CHAMPVA Claims Procedures
  • Workers’ Compensation Laws
  • Workers’ Compensation Eligibility & Coverage
  • Workers’ Compensation Fraud & Abuse
  • Occupational Safety & Health Administration Act (OSHA)
  • Disability Income Insurance
  • Disability Benefit Programs
  • Disability Claims
  • Federal & State Disability Programs

Medical Billing Module 7
Inpatient & Outpatient Billing

  • Hospital Billing
  • Patient Accounts Representative
  • Admissions Procedures
  • Utilization Review
  • Coding Hospital Diagnoses & Procedures
  • Coding Inpatient Procedures
  • Coding Outpatient Procedures
  • Reimbursement Process
  • Billing Problems
  • Hospital Billing Claim Form
  • Employment Opportunities
  • Searching for a Job
  • Self-Employment

**Outlines are subject to change, as courses and materials are updated.**

Ed4Career is committed to being both environmentally conscious and making it easier for you to study! We’re making your education mobile! All of our textbooks are now provided as eTextbooks*. You can access them on your laptop, tablet, or mobile device and can study anytime, anywhere.

The move away from physical books to eTextbooks means you get the latest, most up-to-date version available. This also makes your training more accessible, so you can study anywhere you have your phone or tablet. The best part is that all materials are included in your training cost so there are NO extra fees for books!**

*A few courses still have physical materials.

Medical Office Assistant

Upon successful completion of our Medical Office Assistant course, students will be prepared for an entry-level position in a medical office setting and will be prepared to sit for the NHA national certification exam to become a Certified Medical Administrative Assistant (CMAA).

Electronic Health Records

Upon successful completion of our Electronic Health Record Specialist course, students will be prepared for an entry-level position as an Electronic Health Record Specialist in a medical office and to sit for the NHA national certification exam to become a Certified Electronic Health Record Specialist (CEHRS).

Medical Billing

Upon successful completion of our Medical Billing course, students will be prepared for an entry-level position doing medical billing in a medical office setting and will be prepared to sit for the Med-Certification exam to become a Certified Medical Billing Specialist (CBS) or the AAPC certification exam to become a Certified Professional Biller (CPB).

** Certification exams are not included in the cost of the course.**

 International Association for Continuing Education and Training (IACET)

Ed4Career has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, Ed4Career has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of the Accredited Provider status, Ed4Career is authorized to offer IACET CEUs for courses and programs that qualify under the ANSI/IACET Standard.

The Continuing Education Unit (CEU) was created by IACET as a measurement of continuing education. One (1) IACET CEU is equal to ten (10) contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction. Under IACET's care, the IACET CEU has evolved from a quantitative measure to a hallmark of quality training and instruction. For more information on IACET, visit

Internet Connection

  • Broadband or High-Speed - DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

Hardware Requirements

  • Processor - 2GHz Processor or Higher
  • Memory - 1 GB RAM Minimum Recommended


PC Software Requirements

  • Operating Systems - Windows 7 or higher
  • Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers - Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • QuickTime, Windows Media Player &/or Real Player


MAC Software Requirements

  • Operating Systems - Mac OS x 10 or higher with Windows
  • Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers- Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • Apple QuickTime Media Player